Terms & Conditions
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John Astleys & Sons Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
John Astleys & Sons Ltd
Renown Avenue Coventry Business Park Coventry CV5 6UF United Kingdom
Phone: +44 (0) 24 7685 4545
Fax: +44 (0) 24 7685 4515
VAT Registration No 272 3323 78
Registered in England No 35885
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments.
We accept Visa, Mastercard, Electron, Solo and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We currently only ship to the UK Mainland.
Our standard shipping charge is £6.50. For orders over the value of £75.00 plus VAT shipping is free of charge.
Astleys reserve the right to amend this at any time.
Once your order has been confirmed we deliver within 3-5 working days. If delivery is likely to exceed this timescale we will contact you to keep you updated of progress.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All orders are subject to VAT at the prevailing rate currently 20%.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. Should you be unhappy with any purchase please speak to our sales office on +44 (0) 24 7685 4545.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 24 7685 4545 or fax us on +44 (0) 24 7685 4515 or write to us at Renown Avenue Coventry Business Park Coventry CV5 6UF United Kingdom
John Astleys & Sons Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. For further information please call our sales office.
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